General Terms and Conditions (GTC)

1. Scope of Application These General Terms and Conditions (GTC) apply to all orders and deliveries made through our online shop. By placing an order, the customer agrees to these GTC. Deviating terms and conditions of the customer will not be recognized unless we expressly agree to their validity.

2. Provider plazatoys.ch , Forbüelstrasse 14, 8245 Feuerthalen, info@plazatoys.ch UID No.: CHE-148.013.800

3. Products and Offers The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order. Technical changes, errors, and misprints are reserved.

4. Conclusion of Contract A contract is only concluded upon our confirmation of the order. After submitting the order, the customer will receive an automatic order confirmation confirming receipt of the order. This order confirmation does not constitute acceptance of the contract. The purchase contract is only concluded upon express acceptance of the order or delivery of the goods.

5. Prices and Payment All prices are in Swiss francs (CHF) and include statutory VAT. Shipping costs are calculated separately and shown in the order overview.

The following payment methods are accepted:

  • credit card
  • PayPal
  • Apple Pay
  • Google Pay

The total amount is due upon delivery of the goods at the latest, unless another payment period has been agreed.

6. Delivery: Delivery is only possible within Switzerland. Delivery time is typically 1-2 business days for A-Post and 2-4 business days for B-Post. Should individual items be unavailable, we will inform the customer immediately.

7. Right of Withdrawal and Returns The customer has the right to return the goods within 14 days of receipt without giving any reason, provided the goods are undamaged, in their original packaging, and unused. Returns are at the customer's expense and risk. The right of withdrawal does not apply to:

  • opened or used products
  • Products made specifically for the customer
  • digital products

    8. Warranty We guarantee that the products are free from material and manufacturing defects at the time of delivery. In the event of defects, the customer is entitled to repair or replacement. Further claims, in particular for damages, are excluded to the extent permitted by law.

    9. Liability We are only liable for damages caused by gross negligence or intent. Liability for indirect damages, consequential damages, or lost profits is excluded to the extent permitted by law.

    10. Data Protection We treat all personal data confidentially and in accordance with applicable data protection regulations. For further information, please refer to our privacy policy.

    11. Final Provisions Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely approximates the economic purpose of the invalid provision.

    12. Applicable Law and Place of Jurisdiction : Swiss law applies exclusively. The place of jurisdiction is Feuerthalen, Switzerland.