Frequently Asked Questions (FAQ)

1. How do I place an order? To place an order, select the products you want, add them to your shopping cart, and follow the checkout process. You can create a customer account or order as a guest.

2. Which payment methods are accepted? We accept the following payment methods:

  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • TWINT (coming soon)
  • Apple Pay / Google Pay

3. How much are the shipping costs? Shipping costs are CHF 8.50 for B-Post and CHF 10.50 for A-Post per order. Shipping is free for orders over CHF 200.

4. How long does delivery take? Delivery within Switzerland is usually 1-2 business days for A-Post. We will notify you in a timely manner of any delays.

5. Can I change or cancel my order? Orders can only be changed or canceled if they have not yet been shipped. Please contact us as soon as possible at info@plazatoys.ch

6. How do I return my order? You can return products within 14 days of receipt, provided they are unused and in their original packaging. Return shipping costs are the responsibility of the customer. For more information, see our Return Policy.

7. What do I do if an item is defective? If you received a defective or incorrect item, please contact us immediately at info@plazatoys.ch so we can resolve the issue.

8. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can use this to track your shipment online.

9. Is my data secure? Yes, we use the latest security standards to protect your data. For more information, see our privacy policy.

10. Does your store offer gift certificates? Yes, you can purchase gift certificates in various amounts through our store. The certificates will be sent via email. You can find gift certificates here!

11. How can I contact customer service? Our customer service is available from 8:00 a.m. to 4:30 p.m. You can reach us via the following channels:

12. Are there any discounts or promotions? Yes, we regularly offer discounts and special promotions. Subscribe to our newsletter to stay up to date.