Privacy Policy

1. Introduction The protection of your personal data is important to us. This privacy policy informs you how we collect, use, and protect your data when you visit or use our online store.

2. Responsible party plazatoys.ch , Forbüelstrasse 14, 8245 Feuerthalen, info@plazatoys.ch UID No.: CHE-148.013.800

3. Data collected We collect the following personal data:

  • When placing an order: name, address, telephone number, email address, payment information.
  • When visiting the website: IP address, browser type, pages visited, date and time of access (technical data).
  • When registering an account: username, password, and other voluntary information.
  • Communication: Information that you send to us when you contact us (e.g. emails or forms).

    4. Purpose of data processing We use your data exclusively for the following purposes:

    • Processing and handling your orders
    • Providing and improving our online shop
    • Customer service and communication
    • Fulfillment of legal obligations
    • Analysis of user behavior to optimize our offering

      5. Disclosure of data to third parties Your data will only be disclosed to third parties if this is necessary for the performance of the contract, e.g.:

      • To shipping service providers to deliver your order
      • To payment service providers to process payments
      • To IT service providers to maintain our systems

      We ensure that all third-party providers treat your data confidentially and use it only within the scope of the contractual agreements.

      6. Data storage and security Your data is stored securely and protected from unauthorized access, loss, or manipulation. We use the latest technical and organizational measures to ensure the security of your data.

      Data will only be stored for as long as is necessary for the purposes of processing or to comply with statutory retention periods.

      7. Cookies and tracking technologies Our online shop uses cookies and similar technologies to improve user experience and analyze user behavior.

      • Essential cookies: Required for the basic functions of the shop.
      • Analysis cookies: Enable the evaluation of user behavior.

      You can adjust your cookie settings in your browser at any time.

      8. Rights of data subjects You have the following rights under applicable data protection law:

      • Right to information: You can request information about the data we store.
      • Right to rectification: You can request the rectification of incorrect or incomplete data.
      • Right to erasure: You can request the erasure of your data, provided there are no legal retention obligations.
      • Right to restriction of processing: You can request restriction of processing under certain conditions.
      • Right to data portability: You can request that we transfer your data in a commonly used format.
      • Right to object: You can object to the processing of your data for certain purposes.

        To exercise your rights, please contact: [email address].

        9. Transfer to Third Countries: We generally do not transfer your data to countries outside Switzerland or the EU/EEA. Should this be necessary in exceptional circumstances, we will ensure that an appropriate level of data protection is guaranteed.

        10. Changes to the Privacy Policy We reserve the right to change this Privacy Policy at any time to reflect changes in legal or technical conditions. The most current version will always be available on our website.

        11. Contact If you have any questions about data protection or to exercise your rights, please contact us at: info@plazatoys.ch